Log a ticket – report a bug
Request a data correction
Submit an upgrade suggestion
Coordinate issue management
Record investigations and actions
Track to resolution
Expand coverage operationally
LAPHIDIA
Tracking to resolution
© Jovexa Pty Ltd
From issue to resolution
Log a ticket – report a bug
Provide a clear point of entry for recording software issues requiring investigation.
Request a data correction
Identify data matters requiring review and controlled correction.
Submit an upgrade suggestion
Capture ideas for improvement so they can be considered within the development process.
Coordinate issue management
Bring the people, information and activity associated with an issue together.
Record investigations and actions
Maintain a record of what has been considered and what has been done.
Track to resolution
Follow issues through their lifecycle so progress and outcomes remain visible.
Expand coverage operationally
Extend the same disciplined approach beyond software matters to broader organisational issues where appropriate.